Privacy and Feedback

Privacy and medical records

Your medical record is a confidential document and all your health information is managed based on national  privacy principles. It is the policy of the practice to maintain security of personal information at all times and ensure the information is only available to authorised members of staff. A copy of our privacy policy can be requested from reception.

Feedback and complaints

Your feedback is valuable to us and enables us to grow, connect and continually improve our service. Please contact us on connect@villagepractice.com.au and let us know how we are doing. A member of our team will Endeavor to get back to you as soon as possible

If our service has not met your needs please let us know. You may talk to your doctor or a member of our reception team who will try to help you as best we can. We believe problems are best addressesd within the practice so we can improve what we do. If however, the problem is not resolved, you may wish to contact the NSW state government authority for dealing with medical complaints. The address is Health Care Complaints Comission, Locked bag 18, Strawberry Hills NSW 2012