Privacy and medical records
Your medical record is a confidential document, and all your health information is managed based on national privacy principles. It is the policy of the practice to maintain security of personal information at all times and ensure the information is only available to authorised members of staff. A copy of our privacy policy can be requested from reception.
Feedback and complaints
Your feedback is valuable to us and enables us to grow, connect and continually improve our service. Please contact us on manager@villagepractice.com.au and let us know how we are doing. A member of our team will Endeavor to get back to you as soon as possible
If our service has not met your needs, please do let us know. You can contact our management team at manager@villagepractice.com.au and we will do our best to help. We believe problems are best addressed within the practice so we can improve what we do. If however, the problem is not resolved, you may wish to contact the NSW state government authority for dealing with medical complaints – The Health Care Complaints Commission, contact details below.
| Telephone | (02) 9219 7444 | |
| Toll Free in NSW | 1800 043 159 | |
| TTY service for the hearing impaired | (02) 9219 7555 or contact the National Relay Service on 133 677 | |
| Fax | (02) 9281 4585 | |
| hccc@hccc.nsw.gov.au | ||
| Office address | Level 12, 323 Castlereagh Street (corner of Hay St), SYDNEY NSW 2000 | |
| The office is located close to Central Station and is accessible by wheelchair. (click here for a map) |
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| Business Hours | 9.00am to 5.00pm Monday to Friday | |
| Post address | PO Box K549 HAYMARKET NSW 1240 |
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| Interpreter service | People who prefer a language other than English should contact the Commission through the Telephone Interpreter Service (TIS) on 131 450. |
Please do not hesitate to contact us with any questions or concerns
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